Please click "Account" in the upper right corner of the official website&> "Register", fill in your name, email and password to complete the registration and officially become a member of Earthling.

No, it's completely free! It only takes a minute to register and start your exclusive space journey immediately.

After successful registration, you will enjoy:

1. Earn mission points (YUYU CASH)

2. Participate in exclusive limited-time events

3. Unlock member-exclusive offers and birthday gifts

4. Unlock more universe bonuses as your level increases!

Our membership system is inspired by interstellar journeys and has four levels:

1. Earthlings: Register to join
2. Astronaut: Upgrade once you reach the spending threshold
3. Martian: For the most loyal customers
4. Universe: Highest Honor Level

Every time you complete a task (such as placing an order, participating in an event, or submitting a review), you can accumulate YUYU CASH. When you reach a certain threshold, the system will automatically upgrade your membership level.

Please click "Forgot Password" on the login page and the system will send a reset link to your registered email address.

YUYU CASH can be used to offset purchases at checkout (subject to current promotional rules).

Please log in to your member account and enter [Account Center &> Order Details] to view the latest status. If you have any further questions, please contact our customer service team.

Cancellation is only possible before the product is shipped. If the order has entered the shipping process, it cannot be cancelled.

If the order has not been shipped, please cancel the order first and place a new order with the correct information.

During the promotional period, some items may be delayed due to inventory issues. We will prioritize shipping items that are in stock. Other items will be shipped separately when they are available and you will be notified by email.

We offer a 7+7 day return policy. Returned merchandise must be in new, unused condition with tags and original packaging intact. For detailed information, please refer to our Return Policy. We currently only offer in-store exchanges.

If you need to exchange an item purchased online, please return it first and then place a new order.

Yes, if you choose to convert your account to YUYU CASH, you can use it online and in-store.

If you choose to deposit the refund into your Star Account, we will add an additional 3% YUYU CASH based on the total amount of the single order.

1. Cancellation of order before shipment: Refund will be returned to the original payment method within 30 days (the actual crediting time is subject to the procedures of each bank).

2. Return and Refund: Refund will be made within 30 working days after the returned product is inspected.

If you have not received a refund after this time, please contact the customer service center.

Yes, we offer international shipping to most countries. Orders over USD $350 receive free shipping. Please see our Shipping Policy for more information.

Depending on the region, the average delivery time is approximately 3–7 business days. Please refer to the [Shipping Policy] or the estimated delivery date on the checkout page.

Once your order is shipped, the system will automatically send an email with the logistics tracking number. Please pay attention to your inbox.

If you have registered as a member, you can also log in to your YUYU ACTIVE account and check the latest delivery status in "My Orders".

Actual delivery time may be affected by third-party logistics or local customs. We recommend that you place your order in advance to avoid delays.

Please contact the customer service center service@yuyu-active.com , we will assist you as soon as possible.

Please confirm that your card number and account information are correct. If the problem persists, please contact your card-issuing bank or try another payment method.

We accept:

1. Credit/Debit Card: Visa, MasterCard, Amex, JCB, UnionPay

2. Digital Wallet: Apple Pay

Discount codes are one-time use only. If you return an item, the discount will be deemed used up and cannot be reused. If you have used YUYU CASH, the system will automatically refund the discount amount.

Only one set of discount codes can be used for each order and they cannot be combined.

Please refer to the "Size Guide" on each product page.

All product photos are professionally taken. Due to different screen displays, there may be slight color differences, which are not considered defects.

Please check the product page for restock notifications or estimated arrival times.

Please submit a return request within 7 days of receiving the product and provide your order details. We will promptly assist with the refund. Requests received after this deadline will not be accepted.

Please pack the goods from different orders separately and mark the correct order numbers to avoid affecting the refund process.

According to local regulations, customs duties and import taxes must be paid by the recipient to the customs or logistics company, and the fees must be paid by the recipient upon package arrival.

Please refer to the Return Policy. Returns must be arranged by the customer through a tracked shipping service and include a tracking number. Shipping costs and applicable taxes are the customer's responsibility.