Return & Refund Policy
Having trouble with your mission equipment? We'll get you back to base.
We are committed to providing every astronaut with the best-fitting and most dynamic equipment. However, if the product you received has problems (serious defects), we provide a clear and friendly return mechanism to help you complete your return mission.
In addition to the Spacecraft Station, YUYUACTIVE will also be opening a physical supply station on Earth. If you purchase products at our official physical stores, you can also initiate a return flight request, but the mission rules are slightly different. Please refer to the following instructions:
Can I return an item?
No cash or credit card refunds are available for purchases made at our physical stores. However, you may apply for a refund within 7 days of purchase by presenting your invoice and the complete product in question in one of the following ways:
If the size does not fit, you can return it and exchange it for another size of the same style and color (only one exchange)
Request a refund for YUYU cash (usable in-store or online)
If the return time exceeds 7 days, we will not be able to accept the return mission.
To ensure the normal operation of Starship resources, physical stores only accept returns and exchanges of products under the following conditions:
1. The product is unused, undamaged, and unmodified
2. The tag and packaging are intact, without odor or stains
3. Please provide the original invoice or receipt for the day or the transaction
4. Returns and exchanges are only available at the original store of purchase
Returns cannot be accepted. The return process at the physical store cannot be initiated in the following situations:
1. Unable to provide proof of purchase (invoice or electronic receipt)
2. The product has signs of use or has an odor
3. The tag has been removed and the packaging is damaged
4. Underwear, accessories, and items discounted over 40%
5. FINAL SALE or event gifts
In-store shopping reminders
1. The store return process only applies to store purchases and does not apply to online orders.
2. If you need to return an online purchase, please follow the "Online Return Procedure"
3. If you receive gifts or purchase items at a premium at the store, you must bring them back when you return or exchange them. Otherwise, the difference will be calculated based on the original price.
Store assistance contact information
If you encounter difficulties returning to the airport at the physical cabin station, you can ask the store team for assistance.
Or contact the official website customer support center.
America and Canada:
New York Times Square Station---Underway, please stay tuned~
New York Fifth Avenue Station---Underway, please stay tuned~
New York Flushing Station---Underway, please stay tuned~
Los Angeles Station---Underway, please stay tuned~
Old San Francisco Station---Underway, please stay tuned~
Miami Station---Underway, please stay tuned~
Ottawa, Canada - Underway, please stay tuned~
Toronto, Canada - Underway, please stay tuned~
Europe:
Paris 8e arrondissement station --- in service, please stay tuned~
Paris Le Marais Station---Underway, please stay tuned~
London City Station---Underway, please stay tuned~
Berlin Charlottenburg Station---Underway, please stay tuned~
Madrid Salamanca Station---Underway, please stay tuned~
Barcelona Eixample Station---Underway, please stay tuned~
Asia:
Taipei Xinyi Station---Underway, please stay tuned~
Taipei Zhongshan Station---Underway, please stay tuned~
Taichung 7th Station---Underway, please stay tuned~
Tainan New World Station---Underway, please stay tuned~
Kaohsiung Zuoying Station---Underway, please stay tuned~
Shanghai Pudong Station---Underway, please stay tuned~
Beijing SKP Station---Underway, please stay tuned~
Guangzhou Taikoo Hui Station---Underway, please stay tuned~
Shenzhen K11 Station---Underway, please stay tuned~
Chengdu Station---Underway, please stay tuned~
Hong Kong K11 Station---On the way, please stay tuned~
Ion Orchard Station in Singapore - Underway, please stay tuned~
Tokyo Harbor Station --- Underway, please stay tuned~
Osaka Shinsaibashi Station --- Underway, please stay tuned~
Seoul Hongdae Station---Underway, please stay tuned~
Kuala Lumpur Pavillian Station---Underway, please stay tuned~
Gurney Paragon Station - Underway, please stay tuned~
Mumbai Station---Underway, please stay tuned~
Delhi Station---Underway, please stay tuned~
Bangalore---Underway, please stay tuned~
Sukhumvit Station, Thailand - Underway, please stay tuned~
Grand Indonesia Station in Indonesia---Underway, please stay tuned~
Philippines SM Station---On the voyage, please stay tuned~
Royal City Station in Vietnam - Underway, please stay tuned~
Middle East:
Dubai Mall Station---Underway, please stay tuned~
Online Return Policy | Return to Base Agreement
7+7 days Return mechanism
We accept returns that meet the following conditions: You must 7 within 7 days after the application is approved The return procedure will be completed within 1 day.
Please ensure that your returned equipment meets the following return conditions:
1. The product is brand new and unused, and has not been washed, modified or used in water.
2. The product and all accessories, tags, and original packaging are intact
3. No obvious signs of use or odor (such as perfume, body odor, cigarette smell, etc.)
4. Each order can accept up to 5 Return of items
5. Non-discounted more than 40% or FINAL SALE Clearance items (unless the item is obviously defective)
Returns will not be accepted in the following circumstances:
1. Exceeding the application deadline
2. The product has been used, washed, stained or has an odor
3. The tag has been removed or the packaging is damaged
4. Accessories are missing or gifts are not returned (unreturned gifts will be charged at the original price)
5. Underwear (such as underwear, swimsuits), accessories (earrings, hair accessories), etc.
6. Processed goods (such as printing, embroidery, modification)
7. Customized orders
8. Those whose activity qualification is invalid due to the return of combined products
The following are not considered defects:
1. Thread ends, buttonholes that are not opened, and buttons that can be repaired by yourself
2. Dimensional error ±1–2 cm within a reasonable range
3. Slight dye smell, color difference in photos, and personal expectations
4. The flowers are slightly uneven and the offset printing dots are falling off.
We currently do not offer exchanges between sizes or styles. Please read the size chart carefully before placing an order.
If you need other equipment, please return it and place a new order, we will speed up the shipment for you!
1. Log in to the Member Center > Order details > Click "Request Return"
2. The system will provide a return address (please do not send back to the shipping address on the package, it is just a temporary space station)
3. Please receive the address 7 within the day Send a package
4. Please select a logistics company with tracking function and provide the tracking number
5. If the package is lost or swallowed by a black hole during the journey, YUYU No responsibility
Each returned item will be charged 3.99 Restocking fee in US dollars (The equipment required a quick adjustment before re-boarding).
original freight and Transportation guarantee No refund will be given (fuel is exhausted after the mission takes off).
Please select a trackable shipping method and provide a tracking number (return labels are not provided).
return the goods Shipping and customs duties Must be borne by the customer.
Once the returned goods are successfully returned and inspected, we will The refund will be returned to the original payment method within 30 working days (depending on the bank's operating time)
If you choose to withdraw to your Star account, we will give you 10% YUYU CASH
If the product does not meet the return conditions, it will not be re-shipped and a refund will not be made due to shipping and customs duties. Please confirm that it meets the return conditions before applying for a return.
The system will enter alert mode
To protect the return rights of every astronaut, if we detect three or more of the following abnormal returns, we will initiate account restriction procedures and place you on the blackhole list (suspension):
1. Multiple unwarranted or malicious return requests.
2. Failure to follow procedures (delivery timeout, incomplete information, etc.).
3. Submit products that are not eligible for return.
If we are unable to contact you and after approval 7 If the shipment is not completed within a certain period of time, the return application will be deemed to be automatically abandoned and will no longer be eligible for a refund.
If you need assistance with returns or clarification of issues, please send a signal to the official website customer service center and we will 1–2 Earth Day I will reply you later.