• In-stock items: Ships within 3 business days after payment is completed
  (Actual delivery time may vary depending on logistics providers and customs.)

• Pre-order items: Dispatched according to the estimated delivery time stated on the product page.

We offer an optional Shipping Protection at checkout, which covers the following risks:

-Damaged parcels

-Lost parcels

You can choose to add this protection during checkout. For any questions, please feel free to contact our customer service team.

1. Please ensure that the shipping address is entered correctly. YUYU ACTIVE is not responsible for failed deliveries due to incorrect address input and will not provide reshipment or refund in such cases.

2. If a parcel is rejected, uncollected and returned, or fails due to absence of recipient, it will be considered as the customer forfeiting the order, and we will not offer reshipment or refunds.

3. Recipient Signature Policy
   In certain countries, parcels must be signed by the recipient. If signed for by another party, it is deemed as successfully delivered, and reshipment will not be provided.

4. No Deliveries on Holidays
   Delivery time estimates exclude national holidays and weekends. Local holidays in the destination country may also cause delays.

All international orders may be subject to import duties, VAT, and customs clearance fees.
These charges are imposed by the destination country’s government or its authorized logistics providers, and are not issued by YUYU ACTIVE.
They are usually collected by the courier (e.g., DHL, SF Express) prior to delivery.

💡 If the payment is not made within the required timeframe, the courier has the right to return or destroy the parcel. No reshipment or refund will be provided in such cases.

📞 For questions regarding taxes or duties, please contact your local customs authority directly.